A better ticket list!: Page 13

A better ticket list!

haris1

Hi all,I am running v1.10I have a custom list that is included in a form for one of my help topics. Clients select a single value from this list.I would like to have an extra column in tickets.view showing the value that was selected for each ticket. I am happy for there to be an empty or null value for tickets that are not related to that help topic (and hence wouldn't have a value)I've tried people solutions here, but all the 1.10 solutions are related to status and department which already exist in the DB.

klasnakovi45

Hello, im having trouble understanding where this is located? trying to find this. Database Setup/Prep Once the status list is set up, we will begin by finding some information in the database that we will need later on. It is important to do this step after setting up the custom list and adding the field to the form so that you can get the values you need. The first value we need is your Field ID, which will be used in the set_ticket_status() function, in class.ticket.php.

mattd9881

Hi, so just resurrecting this thread :)so if I want to create new fields for a ticket, directly within OSticket admin panel/manage forms/ticket details, say a "Vendor Case" text value, I see that it creates a field in "ost_form_field", and the value I've put in that field goes in "ost_form_entry_values".How easy is it to bring this into a ticket list ? I don't understand the syntax for getting values into the ticket list view, I thought it would be just doing a join to tables to extract the values. I'm sure it used to be like this when I used OSTicket 7 years ago :)Or should I just manually create the field in the ticket table ?thanks for your patience.

Feike_Falkena

How do I delete "a better ticket list" from my server?When I override files with a newer OsTicket version I get error code: The upgrader does not support upgrading from the current patch ! I am now working with a better ticket list version 1.8.0. I like to have OsTicket 1.10.4 without a better ticket list.

cgallardo

@[deleted]I do not see your attachment for version 1.10How can I download it?Thank you

nmella

Me too @[deleted]. Attachment does not exist.Can someone upload it ? I need to add the "Department" column to the Ticket grid.Greetings from Chile !Thanks.

Acrg

cyanoroid how to do that assigned to? it can put to client side?

DarkTexas

The code of the current version of osticket looks different.
Is there (by now) another in-build solution for this - and if not, a new code or plugin to add the help topic to the agent ticket list?

-Chris

ntozier

@DarkTexas
User or Agent side of the UI?

User, no.
Agent, yes. Since v 1.10.

DarkTexas

@ntozier do you have any idea how to realize this on v16.1?
Actually I'm just trying to have the help topic field and the name of the last replier added to the ticket view.
Maybe @B14CK_H4WK can you assist?

SVG-CHILE

DarkTexas are you trying to add this to the client side?

masino_sinaga

DarkTexas

You may edit the current queue by clicking the gear icon in ticket list in agent side, and then choose Edit:

After that, click on Columns tab as follows, and choose Help Topic:

Now the Help Topic has been selected, and then click on Add button:

After that, it will be added to the ticket list, and make sure to click on Save button, and then click on Done button to close the dialog window:

Now you should see the Help Topic column will be appeared in ticket list page:

ntozier

Masino_sinaga is correct that you CAN do it the way described.

However, realize that editing it this way only does so for your Agent account.
If you want this change to for ALL agents then you would need to goto:
Admin panel -> Settings -> Tickets
Click on the Queues tab
Locate the Queue that you want to edit and then do essentially the same thing Masino_singa described.

SVG-CHILE

yes, thank you. I have configure our staff's queues. I was wondering about the user side since it took that direction a few posts back.

I'm aware that the developer are focused on the new OST version so I was looking to find out if some one had managed to add columns to the "Client side" ticket.inc.php

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