We are running 1.7.3.
I have recently discovered that it is possible to update tickets by sending an email to the system address and including in the subject line.
The problem is that the update has to come from the email address that is connected to the ticket.
Is it possible to set the system up so that ANY email (regardless of sender) that has a valid in the subject, will update a given ticket?
Also is it possible to remove the so that an email with just # will update a ticket?