I have a running installation of osticket v1.6 ST that I need some

mods made to. I installed a couple mods that are working but messed up

the ability to use canned responses, when you select them, it does not

add the text to the ticket. Might be best to just go back to default

templates and configuration and add the mods again. We basically use

osticket as an email inbox so that our staff can share the use of it.

ALL incoming tickets are created via email polling. We do not use the

portal at all.

Mods I need:

Assigned to column in viewtickets

Aging column to replace date in viewtickets

Multiple Attachements allowed

html to function when viewing tickets, we get tickets from customers

that are emails created with HTML characteristics in them that we need

to be able to see.

change a few default options in the newticket screen, example, make

the "ticket source" drop "phone" by default.

add a merge tickets ability

quote original text when replying to a ticket, like email does.

Abilty to reply to a ticket assignment via email, WITH attachments (

this may be a stretch, I know)

Help us ensure ticket responses are being emailed in a method least

likely to be considered spam, right now a few emailed responses are

not getting our customers.