- Edited
I am using piping to cause emails to create new tickets.
When I send an email to create a new ticket, the body of the email shown in the first message of the ticket thread is preceded by a large number of blank lines. The number of blank lines is approximately equal to the message header lines, although I have done detailed counting and measuring to determine if there is indeed a relationship.
There are also a half dozen or more blank lines at the end of the ticket text, even though they were not in the original email.
The blank lines take up useless space in the ticket. How can I eliminate them so that all I have in the ticket thread is the body of the email?