Hi,

I lost 2 days installing and configuring my server to run the osTicket system, and after all that, I have gotten a system running, but without some important basic resources. :

- not supporting multi-language configuration. There are no default way to change the system to portuguese language. If someone expects to show to the word that his product is a good choice, first, think about that not almost everyone knows english and a support software needs to be able to change the english to any language !!! :

- the user window, where we open a new ticket need to be a logged window. If we expect filter and organize support, is impossible to see that a support system do not request a login user to open a new ticket. The way it is, oppened, anybody (that are no clients) could send a new ticket and so, the problem persists... If we need a software to help us to organize the client requests, first of all, we need first garantee that the user who sends a new request (ticket) is one of our clients... its basic !!!! :

Those problems are the principals and if the development team accepts that it is important and implements those resources, the osTicket will be a real great open product.

Unfortunatelly, because of those problems, it will not be able to use osTicket. :(

Regards,

Marcelo.