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I would not recommend running this mod on 1.9.+ since the feature is actively being worked on by the devs and might even make the next release.
Add new Source
a year later
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hey guys,in have not the "newticket.inc.php" i changed it at the "tickets.inc.php"i add the value in the database "ost_tickets".osticket say " * Invalid source given - Monitoring"has anyone a idea?
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screens
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This thread is from 2011.What version are you running?
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ost 1.9.12 on ms win2012, iis8,5 and php 5.6.14
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I don't see anything wrong with what you have done.
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With these settings, it should go .... yes or?
5 days later
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The condiation is "!in_array(strtolower" so you i write "monitoring" with an small "m". Then it will work,
2 years later
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hi has anyone tested this working on v1.10.1 i want to add a few new ticket source fields as well ?
7 months later
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Hi, I just tried it and it works! but when I do an advanced search and select the source, I do not see the ones I added. Any ideas????
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This thread is from 2011... for version 1.6. You are bound to run into difficulty with advanced search since it was updated multiple times between 1.6 and current. ost_ticket.source is an enum. Which means you likely have to change the table itself.