Auto Print Tickets

mhsgsupport

I would like tickets that come into the system to auto-print.

Currently I have outlook receiving each ticket that comes into our support department. Once outlook gets the ticket it prints automatically.

Can I do this with OSTicket directly or is there a way of OSTicket forwarding on the ticket to an email address and thus I could still auto-print tickets.

Not so keen on the forwarding method, creates more mail and is messy.

Can anyone help me with this???

Thanks

Yogiman!

ntozier

OST does not do this by default.

As far as getting your server to print a copy directly there is a way to add this functionality, but it would require some coding on your part. Here is a link to the functions that would most interest you:

http://docs.php.net/manual/en/ref.printer.php(http://docs.php.net/manual/en/ref.printer.php)

I imagine that it may vary greatly depending on what OS your server is running.

The easiest way is to send your alerts to an email loop (or distribution list) and have one of the recipients on the list be a generic account that no one really has access to. Then you could configure another machines outlook to do what you are doing currently.

I'm not really a hippie conservationist, but why do you need to print out every ticket like that? Please consider saving a tree. :)

yogiman.uk

Thanks for the reply.

I too don't like printing tickets, but unfortunately our organisation requires us to do this and sign them off for later processing.

Sad but true.

I am using an Ubuntu Server with Apache, PHP, MySQL. I will have a look at the coding but I am no programmer :(

Thanks again.

Yogiman!