hello there, im using os ticket at my company locally for tickets between employees. i have it installed on one of the pcs there so everyone can share this amazing software. for me to do that i changed the localhost domain to the pc's ip so everyone can use it easily ( ex. changed from http://localhost/osticket(http://localhost/osticket) to http://192.168.0.2/osticket(http://192.168.0.2/osticket)) now everything works perfectly

except when employees submit their tickets and get a confirmation through email stating their ticket number (Support Ticket Opened ), the link they get for viewing the ticket progress starts with http://localhost(http://localhost) . example:

(You can view this ticket's progress online here: http://localhost/support/view.php?e=xxx@xxxxx.com&t=179293(http://localhost/support/view.php?e=xxx@xxxxx.com&t=179293).)

so now how can i change the local host to the ip address. i want to have the following link instead for example

(You can view this ticket's progress online here: http://192.168.0.2/support/view.php?e=xxx@xxxxx.com&t=179293(http://192.168.0.2/support/view.php?e=xxx@xxxxx.com&t=179293).)

really appreciate your help

Changing the helpdesk URL in admin panel > settings should do it. If it doesn't, let me know.

However, you could manually enter it into the email templates in admin panel > email > templates

thanks it worked :)

8 years later

Hola buenas tardes, yo presento el mismo inconveniente pero no me deja modificar la direccion de localhost

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