- Edited
We setup OSticket for our Amazon store customer support. Unfortunately OS ticket does not work with Amazon email format. The header of email received from Amazon looks like this:
From: Amazon Communication Center
Reply-To: customer name
OSticket automatically take "From" email by default and ignore "Reply-To" email. So all email we replied were rebounced back.
Is it possible to manually edit customer email address?
Should this be a bug or new feature?
Thanks