Just for thought...

instead of implementing this MOD, i have cross checked the search function to located the number of closed tickets & created tickets from specific staff.. and i guess it worked for me.. (so i guess.. no need to implement this mod)

I just have used email address of staff in search function

(Please correct me if i am wrong in understanding this MOD :)

i think you´re wrong. This mod if for searching my own tickets (open or closed) for each staff member.

the default action was to see all the tickets opened or closed but not my own opened o closed tickets.