I have a small function checking that the incoming email belongs to some of our customers. Main reason is naturally the SPAM and since our system is using SMS notification, I don't want to trigger SMS for every SPAM message as well.

It would be nice to have some "small" customer database, in our case I just check that the domain is in list of domains of our customers with valid support contract.

Just a small additional feature could be also to create customer personnel record for each incoming email if record for sender doesn't exist. That record could be then updated by support person with the details like MSN/Skype/Mobile Phone...

Since now the ticket has the contact info, but if the customer doesn't like to fill-in that data always, the support system could easily show info from the personal record based on email to see detailed contact info like MSN/Skype/Mobile Phone...

8 days later

a step forward

I also like this suggestion very much.

And in addition I want to select one emailadress from a domain and give this person the right to see all tickets of this domain.

2 months later

I'll join in on this too...

Ability to tag one or more emails as domain admin (see everyone's tickets).

Interesting hack.

I might be able to do this one for you.

Maintaining this list would initially have to be done manually through phpmyadmin or sql queries if thats alright by you guys. My aim is to get the function working first and then worry about editing the list.

This would be considered a custom patch and you would not be able to upgrade as you would lose changes. I could make a patch file so you can test it against future osticket upgrade and repatch the changes.

How exactly you would like it to work and I'll see what I can do. I would prefer a list of people wanting this as it would make it a more motivated patch otherwise if it's just 1 or 2.. it's alot of work for a small demand.

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