- Edited
Hi
i did some addons - if someone is interested - mail me.
1: Create Watchlist - if someone is interested in keeping informed of an ticket without beeing assign, he add or remove himselve or others to a watchlist.
All watcher's get email for each ticket activity.
2: I created a small script which delivers a ics-calender file. Just enter a new remote-calender on your desktop, enter the URL followed by your userid und you get all your open and assigned task's in your calender - scheduled at the due-date. This script is very easy now - no security or identity checks - this is the next step. It should be also possible in the future to modify task's by the calender application - just need to implement some webdav-stuff.
We use the ticket-system to manage task's within a company - so we dont have trouble-tickets which are solved within hours - we have project tasks which need days and weeks - now we can track that tasks.
For correct tracking we created a department caleld "Approval" - which we use for closing task after having the buyin from all responsible persons. Very easy - but nice workflow.
Jast mail me if needed
szosel