restrict Ticket Views By Department: Page 2

restrict Ticket Views By Department

Kelli

Sounds good. If they do figure it out, let me know. I'm curious as to how this is happening.

jbariel

Kelli,
Yes, yes it is odd! I am going to let the hosting service support team work on this for a little while longer and see what they come up with. It seems that they are having a hard time understanding that they need to reply to a support ticket email using email to generate the bounce back. If they are not able to figure this out after a while, I will pm you with the bounce back email and see if you can help me figure this out.
Thanks,
Kratos

Is it possible you aren't actually getting a bounce back, but an error from the autoresponse email trying to be sent caused by a typo it the outgoing email setup?

kratos

Forgot to update this.... oops. LOL

Well, it has been fixed and from what my hosting service support said, the forwarder was set up incorrectly. I guess what was happening is it was sending the email to osTicket AND somewhere else. At this point, my catchall was grabbing it, attaching the error and sending it back.

It is working now and I have set up two other accounts to forward to osTicket and have not had any other problems.

Kratos

ffirefox

thanks 4 all

that's fine, thanks ;)

royalina

IMHO, this topic below is similar with your needs:
http://www.osticket.com/forums/showthread.php?t=2792(http://www.osticket.com/forums/showthread.php?t=2792)
Since that topic is made for the specific requirement for the ticket that assigned to staff, then please make sure to do a little modification, by editing the WHERE condition for Staff is same with the WHERE condition for Manager.
Good luck.
Sincerely,
Masino Sinaga

great，，，，，，，，，，

Thank you ...

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