- Edited
(Updated in post 7)
MOD !Allow Clients to close tickets
5 days later
- Edited
Works good!
I have tested it, and it works like a charm!
Thanks for the MOD.
Best regards,
Masino Sinaga
- Edited
Thank you for trying it!
- Edited
That's important!
Thanks!
- Edited
Just a Friendly Reminder
I decided to use your code to just add the friendly reminder, as opposed to letting them close a ticket.
\include\client\viewticket.inc.php ~line 139
Begin edit by slm4996
<? $checked=isset($info)?'checked':''; //Staff must explicitly check the box to change status..
if($ticket->isOpen()){?>
<input type="checkbox" name="ticket_status" value="Close" <?=$checked?> > Close on Reply
<?}else{ ?>
<b style="color;">This ticket is currently closed, Posting a reply will re-open the ticket</b><br>
<?}?>
End edit by slm4996
a year later
- Edited
It doesnt work :(
first, in my ./view.php i have only this:
<?php
//We are now using tickets.php but we need to keep view.php for backward compatibility
require('tickets.php');
?>
I can find your second code at the ./tickets.php but not at the ./view.php
It doesn't matter with this code or without, your first code looks very beautiful ( you have it from ./include/staff/viewticket.inc.php
<div style="margin-top: 3px;">
<label for="ticket_status"><b>Ticket Status:</b></label>
<?
$checked=isset($info)?'checked':''; //Staff must explicitly check the box to change status..
if($ticket->isOpen()){?>
<input type="checkbox" name="ticket_status" value="Close" <?=$checked?> > Close on Reply
<?}else{ ?>
<input type="checkbox" name="ticket_status" value="Reopen" <?=$checked?> > Reopen on Reply
<?}?>
</div>but it can not close the ticket, sorry
- Edited
Update for Latest Version
Here are the changes to add this for version 1.6. Please note that my install is VERY heavily modified, I believe that this only depends on stock functions and should work for a fresh install as well. Also this is the first time I have created patches so let me know if I did it correctly.
tickets.php:
--- tickets.php
+++ tickets.php @@ -60,7 +60,12 @@
if(!$errors){
//Everything checked out...do the magic.
- if(($msgid=$ticket->postMessage($_POST,'Web'))) {
+ //if(($msgid=$ticket->postMessage($_POST,'Web'))) {
+ if(($msgid=$ticket->postMessage($_POST,'','Web',$_POST))) {
+ //Set status if any.
+ if(isset($_POST) && $_POST=="Close")
+ $ticket->setStatus($_POST);
+ // $ticket->postMessage("Ticket Closed by requestor - ".$thisclient->getEmail());
if($_FILES && $cfg->canUploadFiles() && $cfg->allowOnlineAttachments())
$ticket->uploadAttachment($_FILES,$msgid,'M');
include/client/viewticket.php:
--- include/client/viewticket.inc.php
+++ include/client/viewticket.inc.php
@@ -134,9 +134,13 @@
</div>
<?}?>
<div align="left" style="padding 0 10px 0;">
- <input class="button" type='submit' value='Post Reply' />
- <input class="button" type='reset' value='Reset' />
- <input class="button" type='button' value='Cancel' onClick='window.location.href="view.php"' />
+ <? $checked=isset($info)?'checked':''; //Staff must explicitly check the box to change status..
+ if($ticket->isOpen()){?>
+ <input type="checkbox" name="ticket_status" value="Close" <?=$checked?> > Close on Reply
+ <?}?>
+ <input class="FormButton" type='submit' value='Post Reply' />
+ <input class="FormButton" type='reset' value='Reset' />
+ <input class="FormButton" type='button' value='Cancel' onClick='window.location.href="view.php"' />
</div>
</form>
</div>
4 months later
- Edited
works perfectly!
hi, slm4996, just to let u know, i tried this on 1.6 ST and it works perfectly.
i also uncommented the line that inserts an extra message in the ticket thread saying "Ticket closed by requestor" + email address of client. just added a couple brackets and it works like a dream!
thanx. :) a very helpful mod.