Hi,

We're using OS Ticket 1.6 (RC 4) , is there a way to change the priority value name (Low, medium, high) to some other value (ex: A, B, C, etc) ?, I checked in the settings but couldn't find anything.

Many Thanks,

D.

7 days later

Change it from its table

You have to change this value from its related table named: ost_ticket_priority *) in column named: priority_desc.

*) ost_

Hope this is helpful.

Best regards,

Masino Sinaga

You have to change this value from its related table named: ost_ticket_priority *) in column named: priority_desc.

*) ost_

Hope this is helpful.

Best regards,

Masino Sinaga

Hello Masino,

Thanks for the Reply, will give it a try and update, you.

Kind Regards,

D.

You have to change this value from its related table named: ost_ticket_priority *) in column named: priority_desc.

*) ost_

Hope this is helpful.

Best regards,

Masino Sinaga

In does not work

I've modified in the tabe la name but it does not appear when creating ticket

Is it somenting wrong?

There is no something wrong with it, because when you create a new ticket, the Priority does not appear on the form, indeed.

This priority has the relationship with Help Topic (see help_topic table, you can find that there is "priority_id" field in it). If you want to modify the default priority for the Help Topic, then you have to change it from Admin Panel -> Help Topic.

If you want to implement Help Topic instead of Department selection while creating a new ticket, you can use this MOD:

http://www.osticket.com/forums/showthread.php?t=2023(http://www.osticket.com/forums/showthread.php?t=2023)

Best regards,

Masino Sinaga

17 days later

Hello Masino,

It works very well.

Many Thanks,

Dileepa.

Good

You are very welcome.

It is always nice to hear good news from other people. ;)

Best regards,

Masino Sinaga

12 years later

I do not understand
which is the command to change the name of the priority from Emergency to Emergencia for example. And is it possible to eliminate the LOW value?
i don't have phpmyadmin, only ssh.
Thank you

@superante you are posting on a thread that is 12 years old and hasn't been pertinent to osTicket in about 10 of those years. Please do not be a necromancer. Please start your own thread and please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you.

Killing zombie thread with a head shot.

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