New osTicket Theme: Page 2

New osTicket Theme

neocorps

Can't make it work

Hi!,

It's a great theme and language pack, but i can't seem to make it work, i thought i had the same problem than neil, but i fixed it and still can't make it work, seems that its not getting the CSS grey.php. don't know why.

Could you help me please? these are the modifications i did:

Client/Config.php

<?

// full url of your theme

define('CTHEME_URL','http://soporte.neocorps.com/client/');

// not sure why this is here

define('CTHEME_PATH',CLIENTINC_DIR);

// show ticked ID input as password instead of text?

// set it to 0 if you want osTicket default behaviour

define('CTHEME_TICKETPWD',0);

// default language

// %file.lang.php should exist in root foolder in order to work

// view the default language files in order to create a new one ;)

define('CTHEME_LANG','es');

// default language 'catching'

// for more info read the ctheme-lang.inc.php file

define('CTHEME_LANGC',1);

// include language class and create the object

include_once(CLIENTINC_DIR.'ctheme-lang.inc.php');

include_once(CLIENTINC_DIR.CTHEME_LANG.'.lang.php');

$ctlang = new ctlang;

// in your css folder you have 2 files, default.php and grey.php

// grey.php is the default value, however you might change/create

// a new one with your stuff and use it here

define('CTHEME_CSS','grey.php');

// set it to 1 if you want to enable captcha, read the README file first!

define('CTHEME_CAPTCHA',0);

?>

Index.php

<?php

/*********************************************************************

index.php

Helpdesk landing page. Please customize it to fit your needs.

Peter Rotich <peter@osticket.com>

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

require('client.inc.php');

require(CLIENTINC_DIR.'header.inc.php');

// we need to include the theme's main.inc.php file which displays the right info

require(CLIENTINC_DIR.'main.inc.php');

?>

<div>

<p>Welcome to the support center.</p>

<p>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.</p>

<br>

<div id="index">

<div class="box">

<img src="./images/new_ticket_title.jpg" width="186" height="50" align="left">

<p>Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.</p>

<p><a class="btn" href="open.php">Open New Ticket</a>

</div>

<img id="bar" src="./images/verticalbar.jpg" width="21" height="266" alt="|">

<div class="box">

<img src="./images/ticket_status_title.jpg" width="186" height="50" align="right">

<p>Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.</p>

<form action="view.php" method="post">

<fieldset>

<label>Email:</label>

<input type="text" name="lemail">

</fieldset>

<fieldset>

<label>Ticket#:</label>

<input type="text" name="lticket">

</fieldset>

<br>

<input type="submit" class="btn" value="Check Status">

</form>

</div>

<div style="clear"></div>

</div> //

<? require(CLIENTINC_DIR.'footer.inc.php'); ?>

<?php

/*********************************************************************

index.php

Client Login

Peter Rotich <peter@osticket.com>

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

require_once('main.inc.php');

if(!defined('INCLUDE_DIR')) die('Fatal Error');

define('CLIENTINC_DIR','client/');

define('OSTCLIENTINC',TRUE); //make includes happy

require_once(INCLUDE_DIR.'class.client.php');

require_once(INCLUDE_DIR.'class.ticket.php');

//We are ready baby

$loginmsg='Authentication Required';

if($_POST && (!empty($_POST) && !empty($_POST))):

$loginmsg='Authentication Required';

$email=trim($_POST);

$ticketID=trim($_POST);

//$_SESSION=array(); #Uncomment to disable login strikes.

//Check time for last max failed login attempt strike.

//Must wait for 5 minutes after each strike.

if($_SESSION && (time()-$_SESSION<5*60))

$errors='You\'ve reached maximum failed login attempts allowed. Try again after 5 minutes or <a href="open.php">open a new ticket</a>';

//See if we can fetch local ticket id associated with the ID given

if(!$errors && is_numeric($ticketID) && Validator:($email) && ($tid=Ticket:($ticketID))) {

//At this point we know the ticket is valid.

$ticket= new Ticket($tid);

//TODO: 1) Check how old the ticket is...3 months max?? 2) Must be the latest 5 tickets??

//Check the email given.

if($ticket->getId() && strcasecmp($ticket->getEMail(),$email)==0){

//valid match...create session goodies for the client.

$user = new ClientSession($email,$ticket->getId());

$_SESSION=array(); //clear.

$_SESSION =$ticket->getEmail(); //Email

$_SESSION =$ticket->getExtId(); //Ticket ID --acts as password when used with email. See above.

$_SESSION =$user->getSessionToken();

$_SESSION=$cfg->getTZoffset();

$_SESSION=$cfg->observeDaylightSaving();

//Redirect view.php

<USERMENTION username="header">@header</USERMENTION>("Location: view.php");

require('view.php'); //Just incase. of header already sent error.

exit;

}

//If we get to this point we know the login failed.

//TODO: login strikes should be DB based for better security checks ( session can be reset!)

$loginmsg='Invalid login';

$_SESSION+=1;

if(!$errors && $_SESSION>3) {

$errors='Forgot your login info? Please <a href="open.php">open a new ticket</a>.';

$_SESSION=time();

if($cfg->alertONLoginError()) {

$alert='Excessive login attempts by a client'."\n".

'Email: '.$_POST."\n".'Ticket#: '.$_POST."\n".

'IP: '.$_SERVER."\n".'Time:'.date('M j, Y, g a T')."\n\n".

'Attempts #'.$_SESSION;

Misc:('Excessive login attempts (client)',$alert);

}

endif;

require(CLIENTINC_DIR.'header.inc.php');

require(CLIENTINC_DIR.'login.inc.php');

require(CLIENTINC_DIR.'footer.inc.php');

?>

Client.inc.php

<?php

/*********************************************************************

client.inc.php

File included on every client page

Peter Rotich <peter@osticket.com>

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

if(!strcasecmp(basename($_SERVER),basename(__FILE__))) die('Habari rafiki? ... kwaheri');

if(!file_exists('main.inc.php')) die('Fatal Error.');

require_once('main.inc.php');

if(!defined('INCLUDE_DIR')) die('Fatal error');

/*Some more include defines specific to client only */

define('CLIENTINC_DIR','client/');

define('OSTCLIENTINC',TRUE);

//Check if config info got loaded.

if (!is_object($cfg) || !$cfg->getId()) die('Support ticket system is offline');

//Check the status of the HelpDesk.

if($cfg->isHelpDeskOffline()) {

include('offline.php');

exit;

}/* include what is needed on client stuff */
require_once(INCLUDE_DIR.'class.client.php');
require_once(INCLUDE_DIR.'class.ticket.php');
require_once(INCLUDE_DIR.'class.dept.php');
//clear some vars
$errors=array();
$msg='';
//Pages which do not require login.
$nologinpages=array('open.php','index.php'); 
$thisclient=null;
//Make sure the user is valid..before doing anything else.
if($_SESSION && $_SESSION)
    $thisclient = new ClientSession($_SESSION,$_SESSION);
//print_r($_SESSION);
//is the user logged in?
if($thisclient && $thisclient->getId() && $thisclient->isValid()){
     $thisclient->refreshSession();
}elseif(!$_SERVER || !in_array(basename($_SERVER),$nologinpages)){
    require('login.php');
    exit;
}?>

If you see any error, please point it for me!

Thank you! :

--------------------------------

Edit, the error log showed this:

PHP Warning: require(client/’mainincphp’) : failed to open stream: No such file or directory in /home/neoweb/public_html/soporte/index.php on line 52

xUx

@[deleted]: sorry to hear that, and honestly it's my fault, I had to do a nasty trick to load the css files, but hey, there is always a patch ;)

It looks like your server doesnt like "http://*" matches inside the URL, so try this little patch and tell me if it worked.

client/header.inc.php (line 10)

replace

<link href="<?=CTHEME_URL?>css/<?=CTHEME_CSS?>?ctheme_url=<?=CTHEME_URL?>" rel="stylesheet" type="text/css" />

with

<link href="<?=CTHEME_URL?>css/<?=CTHEME_CSS?>?ctheme_url=<?=base64_encode(CTHEME_URL)?>" rel="stylesheet" type="text/css" />

client/css/grey.php (line 1)

replace

<? header("Content-type: text/css"); ?>

with

<? header("Content-type: text/css"); $_REQUEST = base64_decode($_REQUEST); ?>

Also you should do the same for the default css. Here is the explanation: Maybe your host has some kind of protection against malicious strings over GET requests, such as mod_security (apache), and what we do here is to bypass that protection by encoding the string inside the header and when the css file is called (it's actually a php script which returns css type content) it decodes the string and does the same work.

Hope this helps, and thank you for bringing this detail up, I'll try to do something nicer :)

neocorps

Hey, no problem, i thought it had to do with the css not being loaded, i think that yes, my server has mod_security.

I will give it a try and tell you how it goes!

neocorps

Thanx man, that did the job!!

grey one is great, do you happen to be going to make a white one?, like white buttons and stuff like that?

Since my webpage is all white, or what files do i need to modify in order to make my template?

Thanx a lot!

xUx

@[deleted]: I'm glad it worked for you. Now about the white theme I'm not sure, I'm looking for some time to finish this one and the red theme which is pretty cool to. All the themes I've using so far are free css themes (if you read the README), so if you find a good template that matches your colors let me know and maybe I can put it on my theme's list ;)

neocorps

@neocorps: I'm glad it worked for you. Now about the white theme I'm not sure, I'm looking for some time to finish this one and the red theme which is pretty cool to. All the themes I've using so far are free css themes (if you read the README), so if you find a good template that matches your colors let me know and maybe I can put it on my theme's list ;)

Ok man, i'll give it a check when i can and i'll post back if i got something that i would like, and hope you like it too to be in your theme's list.

By the way, it would be a nice feature if you could change the (theme's and languages) from the admin panel.

Just saying.

Thanx

xUx

Ok man, i'll give it a check when i can and i'll post back if i got something that i would like, and hope you like it too to be in your theme's list.
By the way, it would be a nice feature if you could change the (theme's and languages) from the admin panel.
Just saying.
Thanx

True, actually I started to code something that allows the end client to change the language by setting it on a separated cookie but honestly I decided to do it later As for adding that to the admin panel it's not that hard but it will require a more complex installation don't you think? anyway, thanks for the ideas ;)

mig2000

How do you add your company logo to the new theme? When I install your new theme, it removed my company logo which was the default.

xUx

This theme doesn't include any logo ;) however you are free to edit the file header.inc.php and customize it the way you want ;)

xUx

osTicket Red Theme

Osticket Red Them is ready to download http://xux.in/blog/post/osticket-red-theme-16-rc4(http://xux.in/blog/post/osticket-red-theme-16-rc4)

It works with RC5 so don't worry about it ;)

mvraven

Captcha

Hello,

Is it possible you can give me (and tell me how to install) only the captcha area.

I just want a captcha into my newticket.php

can you help me?

Thnx

dbenwit

Setting Ticket ID Field to be Password Field

xUx,

You state in your feature list that:

You can configure the Ticket ID field to be a password field or just a text field for “security”.

How is this set up?

I didn't see this info in the README.

If there is any documentation on this, just direct me to it and hopefully, I can figure it out.

Thanks

smittyline

Nice theme, seems to work fine in RC5. Thank you!

xUx

Hello,
Is it possible you can give me (and tell me how to install) only the captcha area.
I just want a captcha into my newticket.php
can you help me?
Thnx

@[deleted]: read the README file ;) the theme itself integrates it without any issue.

xUx,
You state in your feature list that:
You can configure the Ticket ID field to be a password field or just a text field for “security”.
How is this set up?
I didn't see this info in the README.
If there is any documentation on this, just direct me to it and hopefully, I can figure it out.
Thanks

@[deleted]: sure, edit the config file. 1 = on (password field) , 0 = off (text field)

// show ticked ID input as password instead of text?

// set it to 0 if you want osTicket default behaviour

define('CTHEME_TICKETPWD',1);

Nice theme, seems to work fine in RC5. Thank you

@[deleted]: Glad you liked it ;) don't forget to leave your comments there too

metronet

Lost tickets and captcha

Well, I'm working on a osTicket theme which you can see the preliminar screenshots here http://xux.in/blog/post/osticket-theme-1-6-rc4(http://xux.in/blog/post/osticket-theme-1-6-rc4)
I'm also adding some captcha support in order to avoid some spam ;)
Let me know your thoughts.

thanks for your nice mod!

Some problem with captcha support (not working --> bad captcha ressponse ...)

I'd loke to implement a lost ticket function as implemented by Masimo Sinaga

( Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 )

http://www.openscriptsolution.com/2009/09/12/add-forgot-ticket-number-feature-into-osticket-system-v1-6-rc5(http://www.openscriptsolution.com/2009/09/12/add-forgot-ticket-number-feature-into-osticket-system-v1-6-rc5)

Any suggestions?

shinshigumi

thanks. nice theme!

looking forward to apply it to the ticket system.

shinshigumi

helo can i possibly add osfaq in this theme? thanks!

shinshigumi

helo can i possibly add osfaq in this theme? thanks!

« Previous Page