We are using the system internally with admin rights as calls come in and then create the ticket from the call. When the ticket is filled out, they select a dept for it to go to and at the bottom we do not assign it to anyone (anyone of the email group - they are part of an exchange group ithelpdesk@....com) and the email should go to that dept - which has several members(as above) Problem is no one is getting the email...do we have something not set properly? If I were to assign it to a perosn, they get the email????