Help needed with auto-cron on Aruba Linux hosting (osTicket v1.18.2)

giby

Hello everyone,

I'm using osTicket v1.18.2 hosted on an Aruba Linux shared server. I'm struggling to get auto-cron working properly for email fetching and ticket updates.

I've already tried the standard approach using:

"https://www.mydomain.it/ticket/api/tasks/cron"
But it doesn’t seem to fetch emails automatically unless I manually visit a page as a logged-in agent. On Aruba's shared hosting, I cannot use the cron.php file via CLI, and I'm limited to HTTP-based cron jobs.

I've tested with their scheduled task tool and also considered EasyCron, but the issue persists — emails are only retrieved when an agent logs in.

📌 Is anyone experienced with Aruba hosting and osTicket auto-cron who can assist, even with paid support?
I'm looking for a reliable and permanent solution.

Thank you in advance!

Best regards,
Gilberto

KevinTheJedi

giby

Auto-cron is only when someone is logged in and performing activities. You are talking about the main Cron Job/Scheduled Task feature via API. For this you need to follow this guide (scroll to the EXTERNAL TRIGGERING USING WGET section):

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html#schedule-polling

Cheers.