osTicket v1.7.1.2

PHP Version 5.3.3

CentOS 6.4

SElinux disabled

I've not touched php.ini (maybe this is the problem, but i can't find any forum or installation instructions to help here)

I've added an email address in the Email Address area on the Admin console.

Ive specified the following,

EMAIL AND INFO SETTINGS

Emails address = it-admin@mydomain.com

Email name = Support

New Ticket Priority = Normal

New Ticket Dept. = IT Support

Auto-response =

LOGIN INFO

username = it-admin@mydomain.com

password = ******

MAIL ACCOUNT

Status = DISABLED

SMTP SETTINGS

Status = Enabled

SMTP Host = mail.mydomain.com

SMTP Port = 587

Authentication Required = YES

Allow Header Spoofing? = tried both ways.. currently off.

When i SAVE CHANGES i get 2 error messages.

At the top of the screen

"Unable to log in. Check SMTP settings."

Below SMTP Settings:

authentication failure

DASHBOARD error

Mailer Error

Unable to email via SMTP.mydomain.com

Failed to set sender: it-admin@mydomain.com

Being that i've put the correct username and password, specified the smtp host, smtp port, and authentication required...i'm at a loss as to why it isn't working.

SELinux = Disabled

iptables:

-A INPUT -m state --state NEW -m tcp -p tcp --dport 587 -j ACCEPT

Can someone help? I would really like to use this ticket system, but no mail = not usable. I'm sure it's something that i've failed to do, i just dont konw what to do.

thanks!

jason

authentication failure

This generally means that your username/password is incorrect. Or at least that the username/password that the server is receiving is being reported as being incorrect.

Well, i reset all my passwords, and wha la. go ahead and say it....

I'm glad to hear that you got this working. :) Thanks for posting your solution here so that it may help someone else (no matter how embarrassed you may feel about it).

Write a Reply...