auth Module

pramodkmr73

Need my Customers to get Mobile OTP Authenticated before they can Submit Ticket ( Open a New Ticket) and also for Check Ticket Status. Mainly implementing Authentication for the Contact Information for Mobile /Email . This authentication is need for the Customer raising the ticket and not the Agents who are already authenticated with LDAP. Any plugin or module feature to enable this.

KevinTheJedi

pramodkmr73

For starters, the only authentication methods available for Users are local authentication (username/email and password) and SSO (LDAP and/or OAuth2). You can require login to create Tickets within the Client Portal (via one of the aforementioned methods). You can also require email verification on the Check Ticket Status page where it sends them an email with a temporary link to the Ticket.

Cheers.