Missing CDATA table. Get technical support.

neens

This error message is appearing instead of the list of support tickets. I have a cron running every 5 mins and this cron was automatically added when osTicket was installed. I have read that there should be a '-f' parameter in the cron command so I've added a second cron to run every minute. See attached screenshot.. Neither of these are resolving the error message.

KevinTheJedi

neens

You don’t necessarily need the -f option. Run cron manually to see if that works. All that’s needed is for cron to be triggered so it regenerates the missing table. Unless of course there is an error being logged that is preventing it from doing so.

Cheers.

neens

I had to contact my hosting provider to get them to do this for me and that worked. I wonder why the scheduled cron didn't do it :

KevinTheJedi

neens

That’s something you can and should explore with your host.

Cheers.