C Drive getting increase or decrease Auto

chandankumar2

Dear Team,

Recently I had migrated database from linux server to windows server for OST ticketing application.

My osTicket Version:v1.18.2, Web Server Software Microsoft-IIS/10.0, MySQL Version 8.0.42 And PHP Version 8.2.28.

Issue is that my C drive getting full for certian time and it's decrease auto that's why my OST application going to hange and my Agent unble to log in the portal. Please help me regarding this matter.

KevinTheJedi

chandankumar2

What's it getting full with? Temp files for queries or data or logs? You need to figure that out first.

Cheers.

chandankumar2

There is no configuration in C. Acctully my application in E drive and databases in D drive. But C drive getting increase and decreases for the certain time. Can suggest me what is the exact issue happing

KevinTheJedi

chandankumar2

Sounds like you’ll need to run a command to see what’s causing the storage increase when it is happening to see. There could be endless reasons why and most likely unrelated to osTicket if it is not associated with the drive.

Cheers.

chandankumar2

I'm encountering an issue with the OST Application. When a session timeout expires, the agent is unable to log in to the portal. The agent can only successfully log in after clearing cookies and history, which is a time-consuming process.

Could you please investigate this and provide a solution?

KevinTheJedi

chandankumar2

Try this:

https://forum.osticket.com/d/106905-logout-and-re-authentication/2

Cheers.

chandankumar2

Hi Kevin,
I just inform you that My ost application running on Web Server Software Microsoft-IIS/10.0 , MySQL Version: 8.0.42 And PHP Version: 8.2.28. So where I do these changes like: changing your Apache from PREFORK to FAST_CGI.

KevinTheJedi

chandankumar2

My apologies for overlooking that. Try reverting the ostsession changes made in this pull:

https://github.com/osTicket/osTicket/pull/6766/files

Cheers.

chandankumar2

Hi Kevin,

I've implemented the changes in both files, but the agent is still unable to log in to the portal after a session timeout. I've shared my screen with you for reference.

Could you please help me troubleshoot this issue?

KevinTheJedi

chandankumar2

Then I would suggest increasing the timeout for Agents under Admin Panel > Settings > Agent.

Cheers.