Niamath
Im confused, you can use the built-in form for any type of incident or request. Simply set a different Help Topic and assign to a different Department. You can attach additional forms and fields to each Help Topic to request specific information but you are not supposed to overwrite the built-in fields and variables.
Cheers.
This is what happens when i use the default system build forms for requests . Here it shows issue summary. request should not have it. can you help me on resloving this issue.
Then go to the Help Topic, go to the Forms tab within the Help Topic, and disable the Issue Summary field. It will then use the Help Topic as the Subject for those Tickets.
Wh
When i do it under the ticket details it shows Please Describe Your Issue
Yea.. because the Ticket Details Form has a Description with that message. Simply remove that text from the Form if you don't want it.
Hi Kevin,
Thanks for your ongoing support. i did that. but when ever i open a request , in the ticket dashboard it just shows request. not the exact request short information
Because you have the Issue Summary disabled..
any other way we can configure it for request. i am using the issue summary for incidents(problems) , if i use same for requests. when i create a ticket for requests there also it will show Issue Summary . i want it as request summary.
No, there is no way to do that at this time. I would suggest renaming the core fields to something more generic that can be used for any type of Ticket.
KevinTheJedi yes, that make sense . I will do it. Thanks for your support
So i think this will work. thanks for your support once again
