I found the Guest Ticket Access mail template under <admin panel> -> Settings -> Users -> Templates
, and inserted the angled brackets around the %{recipient.ticket_link}
. Unfortunately, this appears to be not enough, since the URL line gets hard-wrapped before sending.
With the URL's local path
Follow the link below to check the status of the ticket #224800.
<https://REDACTED/REDACTED/view.php?auth=o1xaiaaaaacaaaaaffFlJZDWIgUIEA%3D%
3D>
(as displayed in Thunderbird's source view), the URL as clicked ends up with the trailing %3D (=
) being replaced with %25 (a literal %
), which as an invalid auth token then leads to the Check Ticket Status page that I just came from. Manually replacing said %25 with %3D results in correctly displaying the ticket.
Is there a way of switching to a shorter auth token?
@captchas -- I am logged in, and you give me three captchas for writing a reply, then after a timeout of a minute another three for sending. Sorry, but this is by far the most egregious abuse of captchas I have ever seen.
As it says on the front page: ... drastically improve your customer's experience.