Referral Email Alerts, help me

vothuongvnp

I'm trying to implement a way for a referred staff member (referral) on a ticket to receive email updates when they are referred to the ticket. I'm trying to duplicate the normal alert system, but I haven't been able to find which files control this functionality.

Do you have any ideas?

KevinTheJedi

vothuongvnp

We do not have a Referral alert at this time. This means you will need to customize the code. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.

vothuongvnp

I’ve looked into it on GitHub but haven’t been able to get it working.
Do you have any way to help or support with this?

KevinTheJedi

vothuongvnp

No, which is why I mentioned:

When modifying the codebase you are always on your own ...

Cheers.