Hi, I tried to use some variables in email template, but it warning that: Some variables may not be a valid for this context. Please check for spelling errors and correct usage for this template. %{assignee}
thuongvt
The warning is pretty self explanatory. Template Variables are only available in certain contexts. Why template are you modifying exactly?
Cheers.
KevinTheJedi In Ticket Assignment Alert and New Ticket Auto-response.
assignee is available in the Ticket Assignment Alert but not the New Ticket Auto-Response. You can always see a list of the available variables by typing %{. Any variable with > next to it are expandable - meaning you can do %{variable. and there will be further options. So in your case for the New Ticket Auto-Response template you would do %{ticket. and you’ll see an option for the assigned Agent/Team.
assignee
%{
>
%{variable.
%{ticket.
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