Excuse me can you help me, I'm use osticket v1.18.2 Version and got some issue i create custom list "cabang" with dropdown item, then create custom form and set in another help topic. when ticket created by user, i want make queue for list cabang with agent account but not work properly
my question, why i cant queue list cabang per item work properly on parent and sub queue?
Here the open queue
Abimanyu
It looks like you are encountering a fatal error in the backend. You need to check your error logs for any related errors.
Cheers.
KevinTheJedi
Hre the log don't show any erorrs
No, your PHP error logs.
KevinTheJedi Here the erorr,
Okay I guess you aren't really following what I'm saying... browser console logs are not PHP error logs - but I digress.
Anyways, let's try a different approach that will be easier to follow:
bootstrap.php
display_errors
display_startup_errors
1
This the eror show, can you help me sir
Ah, your build of MySQL uses "Henry Spencer's implementation of regular expressions" (source).
You will need to upgrade MySQL to 8.0 or greater to use "International Components for Unicode (ICU), which provides full Unicode support and is multibyte safe" (source).
Thanks sir i will try
Finally My custom Queue based on custom list can work prperly with mysql versiaon 8.0.22
But in the custom list property show red tab and some errors
how about it? can i ignored that sir? or can you direct me to resolve that
Red tab can be ignored it’s a known bug that doesn’t affect anything.
Thank you for your help sir
You are very welcome!
