The plugin has been active... we have months of agent activity... and no audit data. Filter set to "Agent". Nothing in the php log file related to the osTicket product.
MS1Corp
I hate to tell you this but you didn’t finish setting up the plugin. You need to click Instances, add an instance, and enable the instance. Then the plugin will start tracking audits.
Cheers.
Oh no - I thought I deleted this ticket because I figured it out seconds after posting it. Yes - for the benefit of others - I was missing the second step. Thanks!
