Automatically mark as read when closing a ticket

jerome_dje

Hi,
I saw many questions on this forum about marking tickets as answered or not, but I did not find anything about my following question.

I'm using osTicket v1.18.1 on my NAS Synology.

Sometimes, I reply to people and close their ticket.
But the ticket is reopened just because they thank me, for example.
This reply does not really need another answer, so I would like to close it, and the ticket to be automatically marked as read.
How can I do it ?

Thanks for your help !

KevinTheJedi

jerome_dje

You can do one of two things:

You can set the Ticket to a closed state Status that does not allow re-open. The caveat is the "thank you" email will create a new Ticket - but it will not re-open the original one.
Manually mark as Answered and manually set the Ticket to Closed.

Cheers.

jerome_dje

Thanks for you reply, but none of these actions are satisfying. Nevermind, thanks