No image in the "task alert" email

jerome_dje

Hi,

When creating a task, I may need to insert images (via copy/paste or using the image logo).
But the email does not display the image. Here's the result, we only can read the "image" word :

And here's my template :

How can I fix it ?

My system information :

Thanks a lot for your help !

Edit : but we can see in mails the images included in tickets. The problem seems to be limited to images included into tasks

KevinTheJedi

jerome_dje

I would upgrade to PHP 8.2-8.4, upgrade to v1.18.2, and retest. If you can still replicate it then it's likely a bug that will need to be looked into.

Cheers.

jerome_dje

The PHP version installed on my Synology NAS is 8.2 and not 8.1.29.
How can I force osTicket to use another PHP version ?
Would this version be OK for the v1.18.2 ?
I've never upgraded a program on a NAS, I'm not very confident and I'm afraid of losing what is already set, despite of the upgrade video I've found ...

KevinTheJedi

jerome_dje

It's not a question of how to force osTicket to use a different PHP version. Instead it's a question of how do you get your webserver to use a different PHP version. I would recommend googling guides online specific to your setup and/or NAS documentation on how to switch PHP versions for a specific site.

I mentioned above that you can upgrade PHP to 8.2-8.4 so, yes, 8.2 is okay.

We don't have a NAS package or anything so maybe you used a 3rd party installer or something? Anyways, you should be able to do the normal upgrade process (if they didn't modify anything of course).

Cheers.

jerome_dje

I upgraded to PHP 8.2.21, but the image does not appear in the task alert.
I'm asking whether it could come from writing permissions, for web/osticket/upload/pieces-jointes
I authorized "http" in reading and writing but it does not change anything.
I saw on a forum I should allow permissions for the profile set for osticket, but how can I know this one ?

Edit : And I may have made a mistake somewhere, because the message "Change permission of ost-config.php to remove write access chmod 644 include/ost-config.php" appears in the admin panel now...

KevinTheJedi

jerome_dje

Do what the warning is saying. Also, re-upload the image and see if it works.

Cheers.