Looking for Full Ticket Management via API

martinmalgor

Hi, I'm interested in building an app for my clients that allows them to create, view, and respond to messages within support tickets. However, I noticed that the API currently only supports ticket creation. Is there any way to access or manage ticket conversations through the API? Has anyone found a workaround or implemented something similar?

KevinTheJedi

martinmalgor

You are correct, our native API is super basic only allows for Ticket creation at this time. With this being said we are adding a fully RESTful API once v2.0 has been established so stay tuned! There are some mods out there but I cannot recommend them or anything.

Cheers.

martinmalgor

KevinTheJedi It's nice listening that, that would be amazing, when are you planning to release it?

martinmalgor

KevinTheJedi It's nice listening that, that would be amazing, when are you planning to release it?

KevinTheJedi

martinmalgor

No set release date yet but we hope to release at least an RC/useable preview this year. After that comes the full v2.0 release. Then afterwards we will focus on adding many new features including fully RESTful API, etc.

Cheers.