I registered an email with ostickets (osTicket-v1.18) which is working fine but the problem is email fetching time from the configured email inbox is much high it is approximately 10 min or higher.

I tested with replacing the fetch frequency to 1 min and Emails Per Fetch to 30 still it is taking the same time i.e., 10 min. The configured email inbox is receiving the sent mail in just 15 seconds, but the ostickets fetch duration is high i.e., 10 min. How can I get the solution for this Delay in Mail Fetching
(I am using O365 email account with oAth2 configurations)

      I have noticed that if i logged in to the system and do a page refreshing then it is fetching and generate ticket for new emails. My concern is, i am using this ticket system for IT department to track IT issues of organization. we are not logging to this os ticket application for whole day because if someone raised an issue through email to the system then it will generate a ticket and alert can receive for the agents/ admin email. Then we can login to the system and provide our feedback for the relevant ticket. I am in a doubt about below mentioned point number 2 in your user manual (seems is it triggering only if we logged in to the system, isn't it ?). Rest of all other settings are in line.



      As well as i noticed, once i go to Admin panel / Emails path and click and open default email address, then it is fetching to osticket app and generate the ticket. Otherwise new email is in email inbox and it is not fetching to osticket side as new ticket. What would be the reason.

        upe

        Brother man.. it’s very simple if you just read the docs. Setup a cron job (or schedule task if on windows server) so that the cron script is triggered automatically without anyone being logged in. Then go uncheck the box for “Fetch on auto-cron” otherwise you will have duplicate Tickets.

        Cheers.

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