Just upgraded OSicket to v1.18.2 and PHP to 8.3.19. Any of us that had custom queues can no longer see any tickets in any queues. Any ideas forum gurus?
Can't see tickets in any queues after v1.18.2 upgrade
Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Otherwise it's like trying to throw spaghetti at the wall and seeing what sticks.
Cheers.
I usually start with the PHP error log, this is the only 'new' error I see since the upgrade:
[20-Mar-2025 13:35:01 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in C:\inetpub\wwwroot\include\class.orm.php on line 3501
- Best Answerset by KevinTheJedi
Your server is running out of memory. Looks like it's due to a query. You can enable MySQL slow query logs to see. You may need to do this:
Other than that you may just need to optimize your database server.
Cheers.
Thank you KevinTheJedi - I bumped the php.ini memory limit to 512MB for a stopgap, and now I can see the tickets again!