Hi,

I am using Osticket v1.18.2 with authentication plugins. As i am using personal gmail account hope that i cannot setup igp config for it. Therefore i have enabled IMAP and setup email configurations as below with basic authentication (legacy) . But if i checked to send an email using diagnostic it is not getting error but cannot receive an email for recipient. What would be the issue


    upe

    Check the Sent folder of the system email to see if it was actually sent or not.

    Cheers.

      Hi Kevin, you mean my gmail sent items ? there is no any sent mails inside gmail sent items. As well as i checked osticket dashboard / system logs. I couldn't identify any error log inside it. Any other suggestion for this.

        upe

        Then that seems like it did not actually get sent. If you are using a hosting provider check with them to see if they have any external smtp restrictions, etc. Mail sent via SMTP should appear in the Sent folder.

        Cheers.

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