Hi,
I can't set our case.
My "service" can manage some tickets, no problem, it works.
But for some more difficult tickets, we have to contact our IT provider, who does not access to OSTicket (he has his own ticket soft).
- I thought I could answer the ticket, choosing this provider as collaborator, but the user always receives this mail too.
- I trid to assign a ticket to this provider. An alert is sent (I may set the ticket thread in the model), but I need to give further information, and I can't.
How can I set OSTicket for my case ?
Thanks for your help !