Receive emails from O365 in osticket with OAuth2.

GrimaudJD

Hello,
I have configured osticket V1.18.2 on a ubuntu 24.2 server with OAuth2 on Azure.
I can create the ticket from the customer portal and receive it in the osticket admin portal and on my O365 email.
If I reply from the osticket Admin portal, I receive the email in my O365 mailbox.
But, if I reply from my O365 email, I don't receive it in osticket: This is my problem.
Thank you.

KevinTheJedi

GrimaudJD

You first need to ensure you configured fetching information for the email under its Remote Mailbox tab. Then you need to enable fetching globally under Admin Panel > Emails > Settings. Lastly, you need to setup a Cron job (Linux) or Scheduled Task (windows). Here is the relevant documentation that goes over this:

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
https://docs.osticket.com/en/latest/Admin/Emails/Emails.html

Cheers.