User portal

Argentorate

Hello,
I am currently testing the user portal.
The objective for my compagny is that users who open tickets should be able to see the status of their ticket.

Is there a way for users to see which technician is assigned to their ticket ?

For exemple on this screenshot :

I can see the state of the ticket
I can see the department
I can see the name of the Technicien who responded to me
But i can't see the technician assigned to the ticket.

It is possible to add this field ?

Here are my server seetings:

Thanks a lot,

KevinTheJedi

Argentorate

You are using a modified version of osTicket so we cannot assist.
You would need to customize the codebase.

Cheers.

Argentorate

KevinTheJedi

Correct, we are using osTicket Awesome.
We may uninstall it if necessary.

Would it be possible to provide me with the files and lines to modify for this?
Thanks

KevinTheJedi

Argentorate

You are always on your own when modifying the codebase as you are deviating from core. You will proceed at your own risk. Good luck!

Cheers.