Howdy! Kudos for the excellent feature pack the project provides! I'm trying to create a ticket with an internal note in the ticket through the API using the /api/tickets.json endpoint.
Here is the payload:
ticket_data = {
"name": "My Name",
"email": "submitter@email.com",
"subject": "Subject",
"notes": "Hello internal note",
"message": "Hello message",
"alert": False,
"autorespond": False,
"source": "API",
"mail_opt_out": True,
}
It seems that this updates the submitter account notes. What would be the proper way to leave an internal note in the ticket and not the user data?