Hi Everyone
I'm setting up OSTicket through a local webhosting service.
I can get to the Installer, but once I fill out the form and hit the "Install Now" button, I get a 500 Error Message.
The errorLog gives me the following Message:
FastCGI: server "/var/run/hcgi/209022" stderr: PHP Fatal error: Uncaught Error: Class "Laminas\Mail\Header\AbstractAddressList" not found

I'm fairly new to setting up these kinds of services.
All the access to all the necessary DB's and Domains are set and PW and Username is also correct (Checked multiple times)
Am I missing something obvious?

Thanks in advance for any suggestions

    PeacockSmith

    You will need to provide more info like where did you download osTicket? What version are you attempting to install? What server are you running this on? What are the prerequisites you have installed (ie. what PHP version, what MySQL version, what webserver version)? What PHP extensions do yo have installed and enabled?

    Cheers.

      I downloaded OS Ticket from the official website, Version 1.17.5
      The webhosting service has Apache Webserver, PHP 8.2 and Maria DB 10.6
      No extensions are installed or enabled.

        PeacockSmith

        Well that doesn't make much sense then lol It sounds like maybe an issue when you unpacked and moved the files to the designated folder or maybe permission issues or something like that. There should be a file located in "" called "". If you don't have this file then something happened during the unpacking/moving phase. If you do have that file then you have permission issues that you need to work out. The webserver user (or PHP-FPM user depending on your setup) needs to be able to read and execute all the files within the osTicket directory.

        You also need a couple of PHP extensions by default but not really the cause of this error:

        • php-cli
        • php-common
        • php-fpm
        • php-gd
        • php-intl
        • php-json
        • php-ldap
        • php-mbstring
        • php-mysqlnd
        • php-opcache
        • php-pecl-apcu
        • php-xml
        • php-zip

        Cheers.

          Thanks a lot for those quick replies.
          I will get to it & check all these things.
          Might reupload just to be sure.

          Thanks & cheers

          EDIT 31/01/25
          I installed version 1.18 and it worked flawlessly. I probably screwed up the first run.
          Thanks for the help

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