cortkny2024
No way to accomplish this without modifying the codebase. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on GitHub which has a search tool, a code tree, and even code references. You will proceed at your own risk. Good luck!
I will say that someone did this before with our canned response feature. Find that pull and mimic what they did but for the help topic field. The rest is up to you.
Cheers.
