andrearussp
Clear all browser cache/cookies/sessions, check if the database is running, etc.
Cheers.
thanks for your rapid response,
the service are all up&running
and I have cleared cache and used 3 different browser from 5 different pc
any idea?
Then there should be an error being logged somewhere. Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
can you give me the path of osTicket Logs? I have checked all the other logs and I didnt notice nothing relevant, but I was unable to log on the osTicket platform so I didnt checked the osTicket error Logs and I didnt find any folder on the server about that.
Regards, A
In the _syslog table in the database.
thanks, I have a lot of Invalid CSRF Token event
but no errors,
any advice?
Do you have any external authentication plugins installed and in-use? Could be that's broken and you can't login using that method.
no, only local account on osTicket system, no MFA or LDAP integration or anything else.
Then there is something deeper going on that should be logged. I think your server has multiple log locations and you are most likely looking at general logs and not site specific logs or something along those lines.
sorry but where you think I have to look more specific?
there is all the log that system can show me:
PHP error Log
Apache access log
MySQL log
MariaDB after a full restart of all services,
OST_SYSLOG
did you notice something wrong?
Not from those examples. Last thing you can try is modifying your bootstrap.php file and setting display_errors and display_startup_errors to 1 and reloading the site to see if any errors are output on screen. Other than that you'd need to modify the code to add debug statements to see where it's failing. Without logs it's a total guess.
ok I try,
thank you for your assistance, I inform you if anytihing change.
Regards, Andrea
