Authentication Required loop

andrearussp

Hi, yesterday, after a not controlled server reboot, the admin page and the entire authentication system does not function properly,

the admin webpage still remain on Authentication Required after insert the right username and password, this happens from any system on the network, using or not the incognio mode, with any user.

I have the osticket v1.18.1

The Apache, MySQL, PHP logs didnt show any error....i become crazy,

can you help me?

KevinTheJedi

andrearussp

Clear all browser cache/cookies/sessions, check if the database is running, etc.

Cheers.

andrearussp

thanks for your rapid response,

the service are all up&running

andrearussp

and I have cleared cache and used 3 different browser from 5 different pc

any idea?

KevinTheJedi

andrearussp

Then there should be an error being logged somewhere. Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

andrearussp

can you give me the path of osTicket Logs? I have checked all the other logs and I didnt notice nothing relevant, but I was unable to log on the osTicket platform so I didnt checked the osTicket error Logs and I didnt find any folder on the server about that.

Regards,
A

KevinTheJedi

andrearussp

In the _syslog table in the database.

Cheers.

andrearussp

thanks, I have a lot of Invalid CSRF Token event

but no errors,

any advice?

KevinTheJedi

andrearussp

Do you have any external authentication plugins installed and in-use? Could be that's broken and you can't login using that method.

Cheers.

andrearussp

no, only local account on osTicket system, no MFA or LDAP integration or anything else.

Regards,
A

KevinTheJedi

andrearussp

Then there is something deeper going on that should be logged. I think your server has multiple log locations and you are most likely looking at general logs and not site specific logs or something along those lines.

Cheers.

andrearussp

sorry but where you think I have to look more specific?

there is all the log that system can show me:

PHP error Log

Apache access log

MySQL log

MariaDB after a full restart of all services,

OST_SYSLOG

did you notice something wrong?

KevinTheJedi

andrearussp

Not from those examples. Last thing you can try is modifying your bootstrap.php file and setting display_errors and display_startup_errors to 1 and reloading the site to see if any errors are output on screen. Other than that you'd need to modify the code to add debug statements to see where it's failing. Without logs it's a total guess.

Cheers.

andrearussp

ok I try,

thank you for your assistance, I inform you if anytihing change.

Regards,
Andrea