SLA modification issue

Azaz

I am facing SLA modification, I want to create three different SLA's. One is for member, second is for team Lead and third is for manager. If SLA for member is escalated then it should go to team lead automatically with an email and same scenario for the manager. is it possible or did someone implemented that functionality then kindly help me out

ntozier

You would have to alter the core code files to achieve this.
As with any mods you are on your own to create and support them.