osTicket 1.18.1 not receiving tickets; returns API error 401.

acunnane

osTicket has been updated to 1.18.1, and seemed to be running OK. However, we weren't receiving tickets, and investigating the logs revealed API error (401); valid API key required. Updating the API key doesn't seem to have resolved anything; apart from anything else we can't assign IPs to them, as they can be dynamic. Is there anywhere I can resolve this in the code?

OS: Ubuntu 24.04 Noble
PHP version: 8.1.31

KevinTheJedi

acunnane

The only way you’d get that error is if you are creating Tickets via API. If that’s the case then a single API Key can only be assigned to a single IP Address. Dynamic IPs will not work unless you create a key for every ip and have your script be able to determine the sending ip and use the correct key which is super hard.

Cheers.

acunnane

Many thanks!