Update due date in ticket to be Empty

johnson-chong

Hi,
I want to ask, how to change the due date to Empty.
Normally when create a new ticket and didn't set SLA, the due date will be Empty

I have try to update ticket.est_duedate to be Null. It still show previous duedate date.
Thanks in advance for you help.

KevinTheJedi

johnson-chong

You cannot do so at this time if an SLA is set. You can't unset an SLA and since you can't do that the Ticket will always calculate an Estimated Due Date. The only way to remove that would be to Close the Ticket.

Cheers.