I would like to know the ticket status, but the system shows "Access denied". I have disabled this option: Admin Panel > Settings > Users, set Registration Method to Disabled. How do I set OsTicket in order to show the ticket status without registration?

  • KevinTheJedi replied to this.

  • itsystems

    Are you accessing it as a User or as an Agent? If accessing as an Agent then you must have Department access to the Ticket. If accessing as a User you must be the Ticket Owner or a Collaborator or belong to the User's Organization with Ticket Sharing enabled for all Users in the Organization.

    I feel you would highly benefit from reading through our Documentation here:

    It even has a search feature to search keywords to aid in your quest to learn about the features and functionality.

    Cheers.

      itsystems

      Are you accessing it as a User or as an Agent? If accessing as an Agent then you must have Department access to the Ticket. If accessing as a User you must be the Ticket Owner or a Collaborator or belong to the User's Organization with Ticket Sharing enabled for all Users in the Organization.

      I feel you would highly benefit from reading through our Documentation here:

      It even has a search feature to search keywords to aid in your quest to learn about the features and functionality.

      Cheers.

        It worked!! Thanks

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