Good morning everyone, I hope to writing in the correct section.
Osticket 1.18.1 installed on Win Server 2019 std – IIS – Mysql 8.0 – Php 8.1
The installation is on a LAN with DC for internal use only, except for one department which receives its tickets via email relay.
Auth ldap, auth passthru plugins configured and working.
The system has already been in production and works perfectly. Except for the following details (correlated, I think):
A: If I am inside a ticket and I try to Transfer the ticket, the system reply with following feedback:
- The system reply with “Unable to transfer the ticket”
- The system transfer the ticket correctly
- The red error message disappear and the message box remains open
BUT, If move on the dashboard page, from the ticket dashboard and I select with the checkboxes and execute "Transfer"… the system works correctly and carries out the operation.
B. When I carry out an operation that involves a change in ticket status or assignment to an operator, the message box appears telling me that the operation has been successful but if I don't refresh the page, the page remains always in the foreground.
Detail: If I run it with the main admin, the message box says: {"value":"ADMINNAME","id":"assign","msg":"Ticket assigned to ADMINNAME successfully"}
I'm afraid.. I think there is a problem on the Ajax side but I'm not that expert..
I tried to check permissions for iis, there is only the ost-config file in RO. I tried checking the logs and everything seems to be proceeding correctly. Checked the php extensions and they are all enabled. Below I attach some reference images:
Can you help me?
Greetings! Nicola
