no puedo salir de esta pantalla
DIRG820108MYNZMD05
Because your admin configured the helpdesk to require all agents to setup 2FA. You have not setup 2FA so it's telling you that you need to setup 2FA.
Cheers.
Me dice que me enviará un código a mi correo y nunca me llego. Gracias por su ayuda
Then it sounds like you don't have a system email with SMTP configured to be able to send out mail. You will need an admin to setup a system email with SMTP in order for you to receive the 2FA emails. In the meantime the admin can disable the requirement for agents to setup 2FA so you can at least log in.
¿En donde configuro mi SMTP?, no me permite pasar de esa pantalla. Mil gracias
As I said in my last reply, in the meantime the admin can disable the requirement for agents to setup 2FA so you can at least log in.
You must add a system email to be able to configure SMTP for it.
Disculpa si desde el inicio de mi instalación de Osticket puse el hostname del SMTP mal y no me permite continuar, existe una manera de salirme de esta pantalla sin configurar la 2FA. por favor si pudieras orientarme. Mil gracias.
You will need to go to the database, go to the _config table, find where key equals require_agent_2fa, and set the value to 0.
_config
key
require_agent_2fa
value
0
KevinTheJedi Mil gracias, lo logre gracias a tu ayuda.
