So, a dev upgraded php to php8.2 (in fact the whole server was upgraded) and broke the Osticket installation.

My fix was install 1.18 and then swap databases, this then prompted a few database updates and I could log in. (looked like the devs had expected someone to do that!)

there was a imap for php8.2 issue, that I fixed with a quick php.ini edit and a "sudo apt-get install php8.2-imap"

Unfortunately it is still not fetching mail (using AUTO CRON), the IMAP server is on the same machine.

Any pointers?

  • JohnHeadstrong

    Sounds like you simply need to go reconfigure the authentication information for the email. Admin Panel > Emails > Emails > click the email > Remote Mailbox > Authentication > Config

    Cheers.

    I am getting :: Credentials: Required option not passed: "password" in the ost_email_account section of the database.

      JohnHeadstrong

      Sounds like you simply need to go reconfigure the authentication information for the email. Admin Panel > Emails > Emails > click the email > Remote Mailbox > Authentication > Config

      Cheers.

        Many thanks Master Jedi

        My issue was that I was knocking on the wrong port, I needed port 143.

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