Problem in setting up outlook email

dbocci

Hi Team,
I am having issues setting up outlook email.
The email server is Office 365 (MS cloud)

I followed up the guide in:
https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html
to configure osTicket.

After configuting the parameters, I am asket to select the microsoft account

when selecting the account I get the following message:

We checked the access to the server, and verified it works:

Also verified the firewall:

Can you point me wher to look for the problem ?

Thanks a lot,

The osticket environment is:

[root@localhost osticket]# php -v
PHP 8.4.1 (cli) (built: Nov 20 2024 09:48:35) (NTS gcc x86_64)
Copyright (c) The PHP Group
Built by Remi's RPM repository https://rpms.remirepo.net/ #StandWithUkraine
Zend Engine v4.4.1, Copyright (c) Zend Technologies

[root@localhost osticket]# httpd -v
Server version: Apache/2.4.62 (CentOS Stream)
Server built: Aug 3 2024 00:00:00
[root@localhost osticket]#

[root@localhost osticket]# hostnamectl
Static hostname: localhost
Icon name: computer-vm
Chassis: vm 🖴
Machine ID: 2e9cf166905440fc8069c86aea333b8e
Boot ID: e29e726b409f40ce854083f23dfafe00
Virtualization: vmware
Operating System: CentOS Stream 9
CPE OS Name: cpe:/o:centos:centos:9
Kernel: Linux 5.14.0-529.el9.x86_64
Architecture: x86-64
Hardware Vendor: VMware, Inc.
Hardware Model: VMware7,1
Firmware Version: VMW71.00V.21100432.B64.2301110304
[root@localhost osticket]#

KevinTheJedi

dbocci

You should’ve read the requirements before installing/upgrading. You would see only PHP versions 8.1-8.2 are supported. Downgrade to 8.1-8.2 otherwise you’ll eventually run into issues. Plus this very well may be the cause of your current issue.
The error itself is saying PHP curl cannot connect to the given URL. Now, why you can connect to that same URL using CLI curl but not PHP curl is beyond me and a bit strange. Results after doing a quick google suggests a few different things like low php memory limit, outdated curl library, firewall issues, vpn/network issues, etc. Maybe your host is having temporary network issues?

Also, visiting the link in the error and looking up the error code simply suggests:

CURLE_COULDNT_CONNECT (7)

    Failed to connect() to host or proxy.

Cheers.

dbocci

KevinTheJedi Thanks a lot. I will downgrade to php 8.2.
Regards,